Sales Policy
Effective Date: January 7, 2025
GlowSuri strives to provide excellent service and products to all our customers. Our Sales Policy ensures transparency and fairness, outlining the terms and conditions regarding the purchase process, payment, shipping, and other relevant details to create a seamless shopping experience.
1. Product Availability
All items listed on our website are subject to availability. We make every effort to ensure that the products are in stock and available for purchase. However, if an item becomes out of stock after an order has been placed, we will notify the customer as soon as possible and offer a suitable solution, including order cancellation or substitution with a similar product.
2. Pricing
The prices listed on our website are in US Dollars and are inclusive of applicable taxes unless otherwise specified. We reserve the right to change the prices at any time, but the price for orders already placed will not be affected. GlowSuri strives to ensure that all pricing information is accurate; however, in the event of a pricing error, we will inform customers before proceeding with the order.
3. Payment Methods
We accept a variety of payment methods for your convenience. These include credit and debit cards (Visa, MasterCard, American Express, etc.), PayPal, and other secure payment options available during checkout. All payments are processed securely using industry-standard encryption technology.
4. Order Confirmation
Once you place an order with us, you will receive an order confirmation email with the details of your purchase. This confirmation serves as a receipt of your order but does not constitute acceptance of the transaction. The acceptance of your order occurs only when the items are shipped to you.
5. Shipping and Delivery
We offer standard and expedited shipping options to ensure your items arrive as quickly as possible. Shipping costs are calculated based on your location and selected shipping method. Once your order has shipped, you will receive a tracking number to monitor the status of your shipment. Please allow for processing time (typically 1-3 business days) before shipment. Delivery times may vary based on your location.
6. Sales Tax
Sales tax is applied to all orders shipped within applicable jurisdictions. The tax rate depends on the location of the delivery address. We are required by law to collect sales tax on orders in these locations, and the amount will be added to the total order price during checkout.
7. Order Cancellations
Once an order is placed, we begin processing it immediately to ensure fast shipping. If you wish to cancel or modify your order, please contact us as soon as possible. Orders cannot be canceled or modified once they have been processed for shipment.
8. Discounts and Promotions
We occasionally offer promotional codes and discounts. These discounts are subject to specific terms and conditions, and we reserve the right to modify or discontinue promotions without prior notice. To ensure you are aware of current discounts, please sign up for our newsletter.
9. Gift Cards
Gift cards purchased on our website are non-refundable and can only be used for purchases made on our website. Gift cards have no expiration date and cannot be exchanged for cash.
10. Customer Service
Our customer service team is available to assist you with any questions or concerns regarding your purchase. For inquiries, please contact us via email at info@glowsuri.com, or call our customer service hotline at (910) 594-1650. Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM EST.
11. Liability
While we strive to provide accurate product descriptions and images, we cannot guarantee that the colors, designs, or other details match exactly what you see on your screen. We are not liable for any indirect, special, or consequential damages resulting from the use or inability to use our products.
Contact Us
For any questions or concerns regarding our Sales Policy, please reach out to us:
GlowSuri
Phone: (910) 594-1650
Email: info@glowsuri.com
Website: www.glowsuri.com