Refund and Returns Policy
Effective Date: January 7, 2025
At GlowSuri, we are committed to ensuring your satisfaction. If you’re not completely satisfied with your purchase, we offer a simple and hassle-free returns and refund policy. This policy outlines the process and conditions under which you can return or exchange items.
1. Return and Exchange Period
You can return or exchange products within 30 days of receiving your order. Items must be in new, unused condition, with all tags and packaging intact.
2. Eligible Items for Return or Exchange
We accept returns or exchanges for most products, except for items marked as final sale or clearance. If the item is damaged or defective, you are entitled to a full refund or exchange.
3. Return Process
To initiate a return or exchange, please contact us at info@glowsuri.com. Provide your order number and a brief description of the reason for the return or exchange. We will send you instructions on how to return the item.
4. Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.
5. Refunds
Once we receive your returned item and verify its condition, we will process your refund to the original payment method. Please note that it may take 5-7 business days for the refund to appear on your account, depending on your bank or payment provider.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will either send you a replacement or issue a full refund, depending on your preference and availability of the product.
7. Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or custom-made items
- Gift cards
- Final sale or clearance items
8. Canceling an Order
If you wish to cancel your order before it has shipped, please contact us at info@glowsuri.com as soon as possible. If the order has already been processed, we may not be able to cancel it, but you can initiate a return once it arrives.
9. Contact Us
If you have any questions regarding our return and refund policy, please contact us at:
GlowSuri
Phone: (910) 594-1650
Address: 194 Holiday Ln, Newton Grove, North Carolina
Email: info@glowsuri.com
Website: www.glowsuri.com